Deal with the owner.
Call Norm who has 30 years experience.
Norm is also the man who will show up to do the work.
With other companies you could be paying much more per hour and the person who shows up and does the work could be a $20.00 per hour employee with sometimes less than 3 years experience. YOU COULD PAY $60 PER HOUR FOR THIS OR $72 PER HOUR TO HIRE THE BOSS WITH 30 YEARS EXPERIENCE.